Sale!

Block of Time – 10 Hours

$750.00 $600.00

Buying a block of time saves you 20% off of the regular hourly rate.

It’s like a retainer. Unless you have a real simple issue, most projects we have encountered take about 10 hours to finish. So we sell 10 hours as a block, and you get a savings when you pay in advance.

Description

Hours bought on the Block Of Time plan also be used to cover URGENT (4-hour response time) or mission-critical EMERGENCY (2-hour response time) support calls, along with Standard non-critical calls. Hours will be deducted from the Block Of Time in relation to the response-time requested: Urgent responses are billed at time-and-a-half rates; Emergency responses are billed at double-time. Customers are not charged at the higher rate if the response-time is quicker than requested. The table below summarizes the Customer Support Agreement Hourly Rate Structure.

Response
Level

Maximum
Response Time

Hourly
Billing Ratio

Standard

Regular scheduled appointment

1:1
(1 hour deducted per hour used)

Urgent

Within 4 business hours

1.5:1
(1.5 hours deducted per hour used)

Emergency

Within 2 business hours

2:1
(2 hours deducted per hour used)

Hourly rates pricing applies to normal business hours, Monday-Friday, 8:00 AM- 5:00 PM. Activities before 8:00 AM and after 5:00 PM, weekdays, will be billed at 1.5 hours per worked. Work performed on Saturday will at double time, work performed on Sunday & Holidays will be billed at triple time. Each on-site service call will be assessed 0.5 hours of standard rate for trip charge.

There are no extra charges for telephone support, web page design or hardware work done at our shop.

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